Credit Card Processing Blog
Are you able to work with CBD and other high-risk industries?

Are you able to work with CBD and other high-risk industries?

Unfortunately, our agreements do not allow us to work with any company that falls under the high-risk industry category. This includes any company that sells CBD or CBD related products and services. For a full list of prohibited industries, click here: Read More… List of prohibited Industries: Advanced payments greater than 1 year Online Alcohol […]

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Why do you need my personal information on the application?

Why do you need my personal information on the application?

As a financial institution, we are required to comply with the various laws and regulations set by the federal government. One of these mandates is to verify the identity of the person(s) looking to open a merchant account. This verification includes the collection of a social security number, date of birth, and home address of […]

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Where is your support team located?

Where is your support team located?

Our office is located in Orange, California where our in-house support teams works M-F 8am-5pm PST. Our after-hours support is located in Arizona. We also utilize our bank’s support team that’s available 24/7 located in Colorado.

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What POS systems do you integrate with?

What POS systems do you integrate with?

Since there are thousands of POS companies and products available, we cannot guarantee that we are able to integrate with the specific make and version of your system. We typically suggest that you speak directly with your POS company to have them verify what processors they can work with. To help with this, below are […]

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Can I use my own terminal?

Can I use my own terminal?

In 2020 most terminals are scheduled to be updated. The standard EMV terminals that we released when the chip card technology was first introduced in the US will soon be obsolete. For that reason, very few terminals can be reprogrammed at this point. Depending on the make and model you have, we may still be […]

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Are there any industries that Payment Depot prohibits?

Are there any industries that Payment Depot prohibits?

Yes. Due to their high risk status the following businesses are prohibited: accounts receivable and billing, adult oriented, advanced payments older than a year, airlines, online or non face to face alcohol sales, non financial institution cash advance, cash gifting, chain letters, check cashing establishments, collection agencies or assets recoveries, identity theft services, credit repair, […]

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